Contact Us

If you have a question about your account, a promotion, or how something works on our platform, our support team is ready to help. Below you will find the two channels available and a short guide to what to include in your message so we can assist you as quickly as possible.

Email

Email suits questions that are not urgent, or that involve attaching documents such as verification files. Write to us at support@1red-casino-uk.com, describe your question clearly, and our team will review your message and respond as soon as possible.

Live chat

Live chat, available directly on our website, is the faster option for time-sensitive issues such as login trouble or a question during a deposit or withdrawal. A member of our support team will connect with you in the chat window to work through the issue with you in real time.

When you contact us, please include:

The email address registered to your account
A clear description of the issue or question
Any relevant transaction, promotion or bonus code involved
Screenshots or documents, if applicable, when using email